What do I do if I don’t know my membership number when filling in my profile?

Your club or your friend’s club may not issue one.  Leave this blank if you do not know the answer.  You can still register.

How do I cancel from a shift?

We hope you will not need to cancel, but if you can’t make a shift you have booked, PLEASE cancel it so we know you are not coming and someone else can volunteer in your place.  To cancel a shift, log into the Volunteer Roster system as you did to sign up.  You will see a list of the shifts you have signed up for and can cancel from there.

Do I need to work in particular areas?

Members of all clubs, and their friends, are free to volunteer for any shift throughout the Calgary New & Used Ski Sale.  No shifts are reserved for particular clubs this year.  If you sign up for a shift, please work in that department unless your shift lead instructs you otherwise.

Do I need training before my shift

For most shifts, you will learn what you need to know at the start of your shift, so please arrive in good time.  If you are working somewhere where it might be helpful to review some information in advance, you will receive an email from your shift lead.

What do I do when I arrive for a shift?

If your shift is at the 7 Chiefs venue, as almost all are, please park near the west entrance, go to the Volunteer Room on the second floor, and sign in for your shift.  Do not just go and start work, or we will not know you are ‘on shift’.

What do I do when I leave a shift?

Go back to the Volunteer Office at the end of your shift and sign out.  If you do not do so, you will not be credited with any additional time you may have worked.

Can I shop during my shift?

You should not shop during your shift.  You may come in early for your shift (unless you are on the first shift of the day or before the sale opens) and shop, but please sign in at the Volunteer Office on time to start your shift.  After you sign out of your shift, you can stay and shop, but please take off your Volunteer T-shirt, or you may be asked to do more work!